The Arkeep Guide
Everything Arkeep does, in plain language. Start with Getting started, or search for what you need.
Getting startedInstall Arkeep on your Mac, add your archive drives and run your first index. License activation arrives at launch.Checking a cardWhat happens when you plug in a card, how Arkeep decides a file is backed up, and what the green, amber and red results mean.Copying what's missingCopy only the files that aren't backed up yet, to several drives at once, filed where they belong, with every copy verified.Drives and Drive MemoryWhat Arkeep remembers about each drive, how it spots missing and damaged files, what to do when a drive fails or goes missing, and how the Loss Report works.Backup history and searchFind any file, client, shoot or card across every drive, even when the drives are unplugged, and move your history to a new Mac.Mobile companionComing at launch. The free iPhone app will pair with a QR code, search your backup history, check cards and tell you when an offload finishes.Licenses and devicesComing at launch. How Personal and Studio licenses will work, managing the computers on your license, moving to a new Mac, and Studio seats.Updates and your backup keyHow Arkeep updates itself without putting your history at risk, how your encrypted index backups work, and how to use your recovery key on a new Mac.Keyboard shortcutsEvery keyboard shortcut in Arkeep, grouped by what it does, plus the optional shortcut that opens Arkeep from any app.TroubleshootingFixes for slow copies, slow indexing, cards and drives that don't show up, and what to do after a crash.FAQShort answers to common questions about how Arkeep checks files, fingerprinting, licenses, the iPhone app, refunds, privacy and Windows.
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Still stuck?
Write to support@arkeep.app or use the support form. Only Arkeep edits this guide, because wrong advice about backups can cost someone their files.