Refund Policy

Effective at launch

If Arkeep isn't right for you, you can get a full refund within 14 days of buying it. No questions asked.

How to get a refund

Email support@arkeep.app from the email you bought with, or include your license key, and say you'd like a refund. You can also ask Link, which processed your payment, through the link in your receipt email.

Refunds go back to the payment method you used. The full amount is returned, including any sales tax. It usually shows up within 5 to 10 business days, depending on your bank.

What a refund does to your license

A refund turns off the license it paid for, on every computer using it, and the paired iPhone app stops working too. Your files, drives and the copies Arkeep made are never touched. You can still open Arkeep and export your history.

Updates plan renewals

You can refund a yearly updates renewal within 14 days of the renewal charge. Refunding a renewal ends the new year of updates, but your license keeps working with the version you already had.

To stop future renewals, cancel the updates plan any time through Link or by emailing us. Canceling stops the next charge, keeps your updates running until the end of the year you paid for, and never turns off the app.

Studio seats

Seats added to a Studio license can be refunded within 14 days of being added. Refunding a seat turns off that seat only.

After 14 days

After 14 days, purchases aren't refundable, except where the law requires it. If something's wrong, write to support@arkeep.app anyway. If Arkeep isn't working the way it should for you, we'd rather fix it or find a fair answer than leave you stuck.

Chargebacks

If you dispute a charge with your bank instead of asking us, the license is turned off while the dispute is open. If the dispute is settled in our favor, it's turned back on and we'll email you. Asking us first is almost always faster.